SHIPPING & RETURNS · JULY 2026
Your event date changes everything.
Custom event products require artwork approval, production and carrier transit. We therefore confirm the complete timeline for each destination before accepting an order.
Before production
- We review the event, product, quantity, destination and required date.
- We confirm artwork requirements and provide or approve a print-ready proof.
- The quote states when production timing starts—normally after the required payment and artwork approval.
- Any rush service must be explicitly available and confirmed in writing.
Shipping
The final quote will identify the shipping method, destination, estimated transit, tracking availability, and known tax or customs treatment. Carrier or customs delays can occur outside our direct control. Please provide a complete deliverable address and an available recipient.
Custom-product cancellations and returns
Personalized products are made for a specific customer and event. Cancellation or preference-based return may no longer be possible after artwork approval or production starts. The exact cut-off will be provided before order acceptance. This does not affect mandatory rights or valid claims for damaged, defective or incorrect goods.
Damage, defects or incorrect goods
Contact us promptly with the order ID, delivery date, clear photographs of the products and packaging, quantities affected, and a description of the issue. Keep the goods and packaging until we confirm the next step. Depending on the verified issue and applicable rights, the appropriate remedy may be remake, replacement, repair, credit or refund.
Lost or delayed parcels
Contact us as soon as tracking stops updating or the carrier reports a problem. We will review the shipment and carrier process. Do not place a duplicate order until we have discussed the safest recovery option for the event date.
Start with the real deadline
Claims and shipping questions: hello@stashevent.com. Dedicated support routing will be published once confirmed.